About the role
Service Charge Analyst
North East London | Hybrid Working
Temporary Position
£240 - 270 Per day
We are currently recruiting for a
Service Charge Analyst
to join a well-established Housing Association based in North East London. This is an excellent opportunity for a housing, property, or finance professional with experience working within service charges to play a key role in ensuring accurate charge setting, cost recovery, financial transparency, and excellent customer service for residents and leaseholders.
Working closely with Finance, Housing Management, Property Services, and residents, the successful candidate will support the delivery of the service charge function, ensuring accurate budgeting, cost allocation, account reconciliation, and customer query resolution.
Service Charge Analyst - Duties and Responsibilities:
Support the delivery of the annual service charge cycle, ensuring charges are calculated accurately and in line with relevant legislation and tenancy agreements
Analyse service charge costs and expenditure to ensure appropriate allocation and cost recovery across housing schemes
Prepare, review, and issue service charge statements and supporting documentation
Monitor service charge budgets and expenditure, identifying and investigating variances where required
Respond to resident, leaseholder, and stakeholder enquiries relating to service charges, providing clear and accurate explanations
Assist with the reconciliation of actual costs against budgeted expenditure and support year-end processes
Maintain accurate records and documentation relating to service charge calculations and audits
Work collaboratively with Finance, Housing, and Property teams to gather and verify service charge information
Support the resolution of disputes, challenges, and complaints relating to service charges
Ensure compliance with service charge legislation, internal policies, and regulatory requirements
Service Charge Analyst - Ideal Candidate:
Previous experience in a Housing Association
Experience working within a service charge, housing management, property management, or finance environment
Knowledge of service charge processes, including cost allocation, budgeting, reconciliation, and statement preparation
Strong numerical and analytical skills with excellent attention to detail
Good working knowledge of Microsoft Excel and financial or housing management systems
Experience using accounting systems and service charge software
Excellent communication skills with the ability to explain complex information clearly to residents and stakeholders
Strong organisational skills and the ability to manage multiple priorities and deadlines effectively
Customer-focused approach with a commitment to resolving queries and delivering high-quality service
Understanding of service charge legislation and housing sector regulations would be beneficial
Ability to work collaboratively across teams and build positive working relationships with internal and external stakeholders
Rewards and Benefits:
Hybrid and flexible working arrangements
Generous annual leave entitlement
Competitive pension scheme
Health and wellbeing support initiatives
Life assurance cover
Professional development and training opportunities
Employee assistance programme
Staff recognition schemes
Cycle-to-work and salary sacrifice benefits
Should you be interested in this
Service Charge Analyst
vacancy, please don't hesitate to apply immediately.