About the role
Voy is a healthcare platform led by clinicians. We support people managing long-term health conditions with treatment plans backed by real evidence.
Founded in 2018, we started as MANUAL, focusing on hair loss, weight loss and men’s health. As we grew, we realised we could help more people. In 2025, we became Voy and expanded into more areas of health, including female hair loss, testosterone, menopause, dermatology and diagnostics with Do Health.
Today, Voy has around 750,000 active customers and has treated more than 2 million people since we began. We work across the UK, Germany, Brazil and India to make a new future of healthcare a reality. We’re approaching $1bn in ARR and have grown more than 100% year on year, every year since inception. At Voy, we let the evidence do the talking. In a published study of over 100,000 people, those who reached 12 months in the Voy programme and stayed engaged lost up to 24% of their body weight.
Our vision is simple: to make 100 years of healthy living within reach for everybody. Our mission is to bring quality care to everyone, at scale.
The Opportunity:
Lead the team that's the first face of Morelife by Voy. For 25 years, Morelife has helped people build sustainable, healthier lives, supporting over 12,000 patients a year through weight management and integrated lifestyle services across England. Now backed by Voy and powering our programmes with new technology, we're entering an exciting growth phase.
As Smoking Cessation Manager, you'll sit within the smoking cessation team and report to the Contract Manager. The Smoking Cessation Manager is directly responsible and accountable for the effective delivery of stop smoking services across the London Borough of Hounslow, ensuring the service meets or exceeds commissioner performance expectations, are delivered within agreed budget and to high quality standards.
What you’ll do:
Lead, mentor and develop the Stop Smoking team, building a culture of accountability and continuous learningRegularly monitor and evaluate the KPIs and the overall success of the stop smoking service/individual practitioners
Evaluate the success and quality of the service and provide feedback to key individuals in the central team
Attend review meetings with the commissioner on a regular basis and ensure there is regular communication between the meeting
Working closely with the wider local smoking services
Ensure seamless integration of referral pathways from multiple local organisations and medical professionals
Ensure the structure is in place to deliver KPI’s
Generate agreed reporting of service KPI’s required by the commissioner and produce management and financial reports on request
Submitting data to NHS Digital
Liaise directly with the Clinical Lead for Smoking Services to ensure effective delivery of the service
Who you are:
You’re educated to degree level with a relevant postgraduate qualification, or have equivalent experience, and you hold the NCSCT Level 2 Stop Smoking Advisor qualification.
You have advanced knowledge of stop smoking services and tobacco control policy, and a strong understanding of the wider determinants of smoking.
You have experience in both operational and line management, and you’re a passionate leader who gets the best from your team and supports their training and development.
You have a solid understanding of public health, community-based healthcare and integrated healthcare systems
You have a proven track record of building and managing external stakeholder relationships
You have significant experience in at least three of the following, and knowledge of the rest: public service provision, health promotion, behaviour change programmes, quality control, stakeholder engagement, research and evaluation, and project management.
You’re confident in planning, delivering, monitoring and reviewing service performance against KPIs
You’re an excellent communicator with strong report writing, presentation and IT skills, and you work flexibly and on your own initiative to tight deadlines, including evenings and weekends when required.