About the role
VP of Pharmacy Operations
Location:
Hebron, KY (On-site with up to 10% travel)
Position Type:
Full-Time
Role Summary
The VP of Pharmacy Operations leads and oversees multi-site pharmacy operations, driving clinical excellence, regulatory compliance, and operational efficiency. Headquartered in Hebron, KY, this executive leadership role directly manages local operations while exercising operational oversight over remote closed-door and mail-order facility sites in Ohio and Arizona.
The ideal candidate brings extensive expertise in closed-door pharmacy workflows, mail-order operations, and collaborative manufacturer/patient hub services.
Key Responsibilities
Multi-Site Leadership:
Direct operational oversight of the primary Hebron, KY facility alongside remote supervision of sites in Ohio and Arizona.
Mail-Order & Closed-Door Operations:
Optimize order fulfillment, dispensing accuracy, inventory management, and logistics tailored to closed-door and mail-service environments.
Hub & Client Operations:
Partner closely with manufacturer hub programs, patient support services, and third-party logistics (3PL) partners to streamline benefit investigation, prior authorizations, and patient onboarding.
Compliance & Partner Collaboration:
Collaborate directly with local Pharmacists-in-Charge (PICs) and Quality Assurance teams to ensure operational workflows strictly comply with Board of Pharmacy, FDA, and DEA regulations.
KPI & Financial Management:
Direct operational budgets, labor planning, carrier cost controls, and fulfillment metrics (units per hour, cost per shipment, accuracy rates). Utilize data-driven insights to establish and monitor key performance indicators (KPIs), continuous improvement programs, and error-prevention protocols across all facilities.
Travel Requirement:
Quarterly to inspect remote operations in Ohio and Arizona, build team alignment, and meet key hub/client stakeholders.
Qualifications
Education:
Track 1 (Pharmacy):
Doctor of Pharmacy (PharmD) or Bachelor of Pharmacy (RPh) from an accredited institution.
Track 2 (Operations/Supply Chain):
Bachelor’s degree in Operations Management, Supply Chain, Logistics, Business Administration, or a related field. Candidates possessing either qualification track are eligible.
Experience
7+ years of experience in high-volume warehouse management, distribution, 3PL, or mail-order operations, with 3+ years in multi-site operational leadership.
Experience in healthcare is preferred.
Domain Knowledge
Experience in closed-door distribution, pharma/healthcare logistics, regulated supply chain, or collaborative hub models is preferred.
The ideal candidate understands matrixed organizational structures, strict regulatory environments, and high-throughput fulfillment.
Technical Skills
Expertise with WMS/ERP platforms, fulfillment automation, labor optimization tools, and carrier management systems.
Strong proficiency in data analysis, reporting tools (e.g., Excel, Tableau, or WMS-native dashboards), and the ability to leverage metrics to drive strategic operational decisions.
Benefits
Ground floor opportunity with one of the fastest-growing startups in health-tech
Hybrid working environment
Competitive compensation (commensurate with experience)
Full benefits (medical, dental, vision).
401(k) contribution opportunity.
Phil Inc. is an equal-opportunity employer.