About the role
Salary: £62,000 - 90,000 per year Requirements: Experience in a senior analyst, insight lead or manager-level role within operations, contact centre, workforce management or another high-volume service environment. Proven ability to set insight direction and deliver high-impact performance analysis. Advanced Excel, data manipulation and performance-modelling capability, with confidence working with large or complex operational datasets. Ability to produce executive-ready insight that connects d…