About the role
The Project Delivery Manager is responsible, both directly and indirectly, for the company’s day-to-day implementation of ongoing client projects and oversees client relationship and support post launch.
Responsibilities:
Serves as the main point of contact between all internal value-add functions across departments
Onboards low to medium complexity delivery projects
Leads regular project discussions with client and study teams to review project plans, risks, actions, issues, and decisions to drive projects to completion
Collaborates with lead and manager to determine success strategies for onboarding and supporting studies
Demonstrates a general understanding of GP products
Able to manage multiple priorities simultaneously
Proactively identifies client needs and develop, articulate, and drive towards appropriate solutions
Demonstrates flawless execution of best practices during and post implementation
Fosters client relationships post launch of new client projects
Ensures study documentation is complete, current, and stored appropriately
Effectively applies best practices and deliver according to internal and external success criteria
Demonstrates flawless execution of business strategies for implementation
Possess the ability to troubleshoot, diagnose, and correct pre and postproduction issues.
Participates in the development of new features and functionality that may be requested by clients
Coordinates internal and external/vendor resources
Provides recurring project status reporting and ensure proper escalation
Performs other duties, assignments, and/or special projects as time or circumstances necessitate
Travels for client meetings and trainings as needed
Qualifications:
Bachelor’s Degree or equivalent work experience preferred
Relevant project management experience and/or training
Project management experience and strong organizational and time management skills in a dynamic and fast-paced environment
Demonstrated analytical, creative problem solving and communication skills
Proficiency in Microsoft Office suite and experience with a Project Management Information System (PMIS)
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