About the role
The Joblogic Story
Established in 1998,
Joblogic
is the UK’s #1
Field Service Management
(FSM) software platform. We are a global business with offices in the
UK
,
Pakistan
, and
Vietnam
. Since our management buy-out in 2013, we have grown from
~£500K
ARR to
~£35M+
ARR and expanded our team from 11 to 500+ people.
Recently, we secured a strategic growth investment from
Vista Equity Partners
— a global technology investor specialising in enterprise software. This investment includes over
£100
million in new primary capital and will fuel our next phase of growth by accelerating our
AI-first roadmap
, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.
With
Vista’s
backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to
£100M
ARR across international markets.
Joblogic
provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over
100,000
users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.
About the Role
We are looking for a Project Manager to manage complex, high-value enterprise implementations for Joblogic's largest customers — from sales handover and kickoff through to go-live and CSM handover. This is a client-facing, commercially aware role that requires strong project discipline, excellent stakeholder management, and the ability to manage delivery risk in a dynamic SaaS environment.You will work exclusively with enterprise and strategic customers — typically large, multi-site, multi-phase implementations that involve bespoke configuration, integrations, or elevated governance requirements.
What Your Main Focus Will Be
Project Delivery
Own the full project lifecycle for assigned enterprise accounts — kickoff, delivery, go-live, and CSM handover
Produce and maintain comprehensive Smartsheet project plans from day one — updated weekly, covering milestones, risks, actions, and decisions
Run structured weekly project calls with customers — status, risks, actions, and next steps communicated clearly and on time
Manage scope and change control — document all scope changes, assess commercial impact, and seek approval before acting
Coordinate Consultancy, Technical, and Implementation resource within the project framework
Act as the primary escalation point for your accounts — proactively managing client relationships at senior level
Pre-Contract & Commercial
Attend pre-contract scoping sessions at Committed stage — validate delivery commitments before signature and flag any risks
Provide the Head of Enterprise Projects with accurate delivery estimates and timelines for new enterprise deals
Reporting & Collaboration
Attend weekly governance cadence and contribute to portfolio-level reporting
Produce formal project closure documentation including lessons learned and CSM handover pack
Collaborate with the strategic Customer Success team to ensure a smooth, well-documented handover at go-live
What Success Looks Like
Enterprise projects delivered on plan — go-live milestones met against agreed definitions
High customer satisfaction — at least 80% of NPS responses score 8 or above
Smartsheet project plans of high quality and updated weekly across all active accounts
Scope changes controlled — change log maintained and all changes approved before action
Formal project closure documentation and CSM handover packs produced for every account
What You Bring
Proven experience delivering enterprise SaaS implementations or managing complex technology projects
Strong stakeholder management — comfortable operating at Director / C-suite level with enterprise customers
Excellent Smartsheet skills — able to build and manage complex, multi-stream project plans
Experience of scope and change control in a commercial environment
Organised and proactive — spots risk early, escalates clearly, never sits on a concern
Based in UK with willingness to travel to customer sites
Nice to Have
Experience in FSM, CAFM, or field service software industries
PRINCE2, PMP, or equivalent project management qualification
Background managing implementations with integration or bespoke development components
Familiarity with pre-contract scoping or commercial delivery processes
Joblogic Values
Respect
We treat colleagues, partners, and customers with professionalism and empathy.
Obsession with Customers
We focus on solving real operational problems and delivering meaningful value.
Accountability
We take ownership of outcomes and hold ourselves to high standards.
Rethink Tomorrow
We embrace innovation and continuously improve.
Hiring Process
Initial screening with Talent Team
CCAT Assessment
Interview with line manager
Final interview with Senior Leadership
Why Join Joblogic?
Join a high-growth global SaaS business backed by Vista Equity Partners
Market competitive salary — commensurate with your experience and abilities
Opportunity to work closely with international teams across UK and Pakistan
Clear career progression opportunities as Joblogic continues to scale globally
Collaborative and fast-paced working environment
Regular company events and team activities
Learning and development opportunities through Joblogic Academy and internal training