About the role
Help keep critical IT services running smoothly. We're looking for an organised, analytical, and proactive IT Change & Problem Analyst to join our IT team at CalMac. In this key role, you'll help drive service stability, reduce recurring issues, and ensure IT changes are delivered safely, efficiently, and with minimal disruption to the business. Working across technical teams, suppliers, and stakeholders, you'll coordinate IT Change and Problem Management processes, support root cause investiga…